- Refund Policy
Refund PolicyWe're willing to offer a risk-free money back guarantee to enhance your experience. You can get a refund of the purchase you made within 24 hours. Please keep in mind that even though we offer a full money back guarantee under following limitations:
Refund LimitationsYou can submit a refund request under the following circumstances: We cannot manage to deliver your order on time because of our mistakes (include but don’t limit to: we don’t have any stock, we forget to deliver your order, etc.). We cannot perform the refund under the following circumstances: 1. You don’t get the order on time because of your mistakes (include but don’t limit to: you submit the wrong order information, you don’t want this order for personal reasons, etc.). 2. The order has been made or has been completed over 24 hours.
Refund Process1. Customers shall send an email to [email protected] to start the refund requirement. 2. We’ll examine your order issue as soon as we receive your request. 3. If your order fits our Refund Policy, we’ll manage the refund in 24 hours. Please notice: Even though we’ll process the refund immediately when we verify your order, the arrival time of the refund may vary with different payment method. You’ll have to confirm that with your payment service provider.
Contacting UsIf you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]